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Go over the four key components of a warranty

1. The warranty will tell you what is covered. Point out that not all parts will necessarily be covered, especially by a limited warranty. In this case, all parts are covered under the one-year full warranty, but only two major parts are covered under the limited warranty. The company may decide to replace the entire appliance rather than fix it.

2. It tells you what is not covered. You may want to stress that warranties only cover an appliance if it is used properly and under noncommercial conditions. It’s important to read the manual to see how to use the appliance properly.

3. It tells how long the warranty covers the appliance. Some warranties last a very short time. Others, such as limited warranties on refrigerators, may last ten years or more. The appliance in a recently purchased house may have many years of life. For this reason, it is very important to get the warranties from the previous owner. In some cases, you may also buy extended warranties after the original warranty runs out.

4. Information about where to go to get the problem fixed should be provided. The address of the manufacturer should always be listed and be contacted as a last resort.

Extension activity
Bring in several appliance warranties and manuals. Look to see if each
warranty has the four items listed above. Look at the manuals. Discuss strategies for getting the main information you need from technical manuals even if you don’t understand every detail.

Comprehension check
After discussing how to use the warranty, give the Comprehension Check as a “mini-test.” Go over in more detail any items the students miss.

1. Point out to students that during a home emergency, there may not be time to look up telephone numbers. For this reason, it’s a good idea to have a list of telephone numbers near the phone.

2. Make a copy of the emergency phone list and have students fill it out together in class and take it home to post.

3. In most communities, 911 is the emergency medical services (EMS) number. If this is not true in your community, make sure students have the correct emergency numbers.

4. Look in the front of your telephone book for other emergency numbers students will need.

5. Bring a map of your city or town to class. Have students find their nearest hospital on the map. Help students to write down directions to the hospital on their phone list.

6. Ask students to brainstorm other phone numbers they might want to add to the list. For example, they might want to add the phone numbers where a spouse can be reached. They may want to include the number of the day care or school where their child is during the day. Parents may also want to have the phone number of a friend or relative who could watch their child during an emergency situation. It may also be useful to have the I.D. number and phone number of your medical insurance carrier.

7. Some students may want to make a second copy of the list to put in their wallet or purse in case an emergency occurs away from home.

 

Book graphic How to Buy Your Own HomeTable of ContentsGlossaryAnswer KeyFree Resources

Unit 4 : Lesson 1: Protecting and maintaining your home

Document literacy:
Interpreting product warranties Printer

An appliance warranty

Every new appliance should come with a warranty. Most warranties for an appliance will tell you: 1) what is covered, 2) what is not covered, 3) how long the warranty covers the appliance, and 4) where to go to get the problem fixed. Many warranties are full warranties for the first year or two. This means they will cover all new parts and services at no charge.

After that time, there may be a limited warranty, covering only certain parts for several more years. You should always keep the sales receipt or some other proof to show the date you purchased the appliance. The warranty below is for a dishwashing machine.

CLEAN AND BRIGHT
DISHWASHING COMPANY

FULL ONE-YEAR WARRANTY

The Clean and Bright Dishwashing Company will repair or replace, without charge, any part of your dishwasher which has a defect during the first year after the date of purchase. This warranty extends to any dishwasher located in the United States or Canada.

LIMITED TEN-YEAR WARRANTY

For ten years from the date of purchase, we will provide parts to replace the tub or door liner if it does not function properly due to a manufacturing defect. You must pay for the service labor charges.

WHAT IS NOT COVERED

1. Repair of any machine whose original serial number has been removed or changed.

2. Damage that results from improper installation, modification, or repair not attributable to a defect in the material or workmanship.

3. Conditions resulting from improper use or maintenance, or use of incorrect electrical
current or voltage.

4. Trips by a service representative to teach you how to use the machine.

5. Products used for anything other than normal household use.

6. Damage to the machine caused by accident, fire, floods, or acts of God.

HOW TO GET SERVICE

To obtain service you should contact the dealer where you purchased the dishwashing machine. Use the service agent identified by the dealer. If you are not fully pleased with the service you receive from your local dealer, you may contact CLEAN AND BRIGHT DISHWASHING COMPANY at 311 Any Lane, Scrubville, Michigan 22341. Please include the complete model and serial number of the appliance, the name and address of the dealer where you purchased the appliance, the date of purchase, and the problem you have encountered. Or, call our toll-free number, 1-800-555-0000.

This warranty gives you specific legal rights. You may have other rights which vary from state to state. Contact your consumer affairs office or your state’s Attorney General to know about other legal rights in your state.

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