Making an Appointment
Clinic: Hello, Cityview Clinic.
Patient: Hello, I'm calling to make an appointment.
Clinic: Medical or dental?
Patient: Medical, please.
Clinic: Can you hold one moment? I will connect you.
Clinic: Hello, how can I help you?
Patient: I'd like to make an appointment for a check-up.
Clinic: Have you been here before?
Patient: No, I haven't.
Clinic: We have an opening on Friday, October 12th at 3 o'clock.
Patient: I'm sorry, I work on Friday's. Do you have any appointments available on Monday or Wednesdays?
Clinic: Our first Monday appointment would be October 22nd at 9 in the morning. Could you make that?
Patient: Yes, that would be fine.
Clinic: What is your name?
Patient: Luci Garcia.
Clinic: What is your phone number?
Patient: 764-2110.
Clinic: Is that the 206 area code?
Patient: Yes, that's right.
Clinic: What is your date of birth?
Patient: 10/13/63.
Clinic: How will you be paying for this appointment? Do you have health insurance or medical coupons?
Patient: No, I don't. Can you tell me what the charge would be for this visit?
Clinic: We charge by sliding scale. You will need to bring your last 2 pay-stubs, an ID, and a 10$ deposit. Please come 1/2 hour before the time of your appointment to fill out a medical history.
Patient: OK. I will do that. Do your doctors and nurses speak Spanish?
Clinic: We do have some doctors and nurses on staff that speak Spanish. Would you prefer that?
Patient: Yes, please.
Clinic: OK. I've noted that on the schedule. We will see you on Monday, October 22nd at 9 for a physical check-up. Plan on spending about 1 hour at the clinic.
Patient: Thank you. Good-bye.
Clinic: Good-bye.