• They have a strong sense of what is right and wrong.
• They have a strong need to prove that they are right.
• Your idea: _____________________________________

How to Handle:

• Stand up for yourself.
• Give them time to relax.
• Remain calm.
• Your idea: _____________________________________

The Complainer
Why do they act that way?

• They see themselves as perfect.
• They want to be better than everyone.
• Your idea: _____________________________________

How to Handle:

• Acknowledge their point of view.
• Don't agree unless you really agree.
• State your point of view.
• Your idea: _____________________________________

The Really Nice Person
Why do they act that way?

• They have a strong need to be liked.
• They are uncomfortable with conflict.
• Your idea: _____________________________________

How to Handle:

• Be non-threatening.
• Don't allow them to make commitments they can't keep.
• Your idea: _____________________________________

The Wet Blanket
Why do they act that way?

• They feel powerless over the direction of their own lives.
• Your idea: _____________________________________

How to Handle:

• Avoid getting involved with their pessimism.
• State your own realistic optimism.
• Discuss the worst consequences.
• Your idea: _____________________________________

The Know It All
Why do they act that way?

• They need to feel in total control of their lives.
• They have a strong desire to control their environment.
• Your idea: _____________________________________

How to Handle:

• Know what you are talking about; be sure of yourself.
• Question their ideas and assumptions.
• Your idea: _____________________________________

The Staller
Why do they act that way?

• They don't want to hurt anyone.
• They fear being disliked.
• Your idea: _____________________________________

How to Handle:

• Bring up the issues and how they affect you.
• Help them to come up with options and problem solve.
• Support them after a decision is made.
• Your idea: _____________________________________

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