Mini-Grants

2003 Winner: Telephone Skills Resource Kit
Catholic Charities

Catholic Charities has created a resource kit designed to help ESL instructors plan lessons to meet their learners’ needs in the area of telephone skills. It provides a curriculum guide, goal setting tools, sample lesson plans, worksheets, assessment tools and an annotated bibliography of relevant resources.

Contents (PDF files):

• Curriculum Guide (PDF)
• Evaluation Tools (PDF)
• Lesson Plans (PDF)
  
  Listening Activities to accompany lessons 10-18 (mp3 files):
  • ABC Family Practice
  • XYZ Family Health Center
  • ABC Women's Health
  • ABC Electrical Utilities
  • XYZ Telephone
    
    
• Resources (PDF)